Ordering Information & Conditions

HOW TO ORDER

Orders can be placed directly on our website. Simply use the 'Add To Cart' button. The cart will combine the shipping for you (our shipping rates are flat no matter how many items you order)! When you are done shopping, you can use the cart to check out. 

PAYMENT TYPES

We accept most methods of payment, which can be seen in the cart, or at the bottom of this page. 

SALES TAX

Following legal requirements, for all Canadian residents we are required to collect HST on all of our products and on shipping charges. USA and international customers are not required to pay these taxes.

SUBSTITUTIONS

We never automatically make substitutions. Generally if an item is listed, it is in stock, and will ship. If we have accidentally sold out before stock quantities could be updated, we will either contact you to ask if you would like a backorder, substitution, or we will process a refund.

SHIPPING

Generally orders are packed and shipped within 1-2 business days! We do our best to ship your seeds with great care. Depending on the size of your order, it may be shipped by regular post or parcel post. Our shipping rate is flat-rate, one rate for most seeds in any size order (except very large seeds such as palm and some nuts). Please see our Shipping Information page for more information.  

GERMINATION

Some of our seeds can be challenging to germinate (they are rare for a reason). We put detailed germination information on each listing. For most, without this special care they cannot grow. This could include, but is not limited to:

• a cold treatment after planting
• warm temperatures or heating mat
• complete darkness
• light required for germination
• soaking for a period of time
• manual scarification of the seeds
• an extended period of time before germination
• a special soil mix

Please be sure you are comfortable with the amount of care and time that your seeds might need.

ADD TO ORDER

If you have just placed an order, and you have not yet received the shipment notification, it may be possible to add to your order! You can simply place the second order, and we will combine the shipments and refund the shipping on the second order.

If your order has already been processed/shipped, we are no longer able to add to the order. In this case a separate order should be placed.

PRICE CHANGES

We reserve the right to change prices, and remove sale and discounts on items at any time. Generally once you purchase an item, you have reserved that price, and it will be shipped despite any price changes after the purchase. We reserve the right to adjust prices if a substantial error was made in the cost of the item (example: if a plant that costs 50.00 was accidentally listed for 0.50), and if this should occur you will be contacted and offered the choice to continue with the sale at the corrected price, or to receive a refund. 

DELAYED OR DAMAGED SHIPMENTS

Fortunately most orders arrive on time or early! If you have chosen a tracked shipping option and have not received your order please FIRST contact your local postal service with your tracking number. Once the package leaves our facility unfortunately we have no control over the delivery, and the courier will be able to provide the most accurate information about it's delivery. If you are unable to resolve the issue with the carrier please contact us.

If your parcel is damaged on arrival, please file a claim right away with the person delivering your order. This is the easiest way of filing a claim and will ensure you get reimbursed for lost or damaged contents. If you were unable to file with the delivery person, you can also contact Canada Post (or other carrier) directly to file a claim.

CANCELLATIONS

Orders may be cancelled if they are not shipped. Once shipped they cannot be cancelled. 

For most international countries, to ensure safe arrival, phytosanitary certificates are required and included in the cost of shipping. Once a certificate is issued they are non-refundable, therefore if an order is cancelled before it is shipped, the shipping cost is non-refundable.

RETURNS

Due to the live nature of our products, we do not accept returns. We cannot resell items once they have left our cold storage and have been shipped, as we don't know the conditions that they are subject to after they leave our facility. 

GROWING WARRANTY

We guarantee your seeds are true to variety! This is very important to us.

We have implemented very strict guidelines for our seeds, including date tracking and cold storage, to ensure that the seeds we have and send are always fresh. We can control the freshness of the seeds, but not the growing process. Seeds are living things that are subject to growing methods and conditions that we have no control over, therefore we cannot guarantee their germination or rate of growth. It is very important to us that we have provided you with the best seeds possible. If you have concerns with our seed please contact us immediately so that we can help you with a solution.

We are not a source for seeds or plants meant for human or animal consumption. A huge percent of all seeds and plants are poisonous, including many of those that we sell.

LIMITED WARRANTY

We limit our warranty to the full amount of the purchase price. We are not responsible for damages arising from any breach of condition as to the variety, quality, or productiveness of any seeds, or any other goods we sell, nor be responsible for the crop. We realize mistakes can be made, but in no case shall we be liable for more than the amount actually paid for the seeds, plants, and other goods.

Our prices and sizes are subject to change without notice.

The placing of an order signifies acceptance of these terms by the purchaser.